FIGURE 1—The Order Placement Process Consists of 4 Steps
To start the order placement process, you must first add products to your Shopping Cart. After you have added all the products you wish to order to your Shopping Cart, you will go through this 4-step process to place your order.
A Standard Order is the order type created by customers (e.g., Hospitals, Distributors, etc.)
to place orders for our medical device-related products. Each of these orders are associated with an invoice and delivery of goods.
Watch this video and/or read the following instructions to learn how to place a Standard Order.
Follow these steps to place a Standard Order:
Add your desired product codes and quantity to your Shopping Cart using your preferred method
(refer to the Add Products to Cart section for more information).
To go to Shopping Cart, either click the Build an Order button in the navigation menu or click
the Shopping Cart icon in the header to display your Shopping Cart page.
Confirm that the Order Type is set to Standard Order. This is the only order type currently enabled.
India and China portals have an additional field called Sales Organization, where you will be required to choose the appropriate sales organization. Then click on the Prevalidate button to move to the next step. You will be redirected to a Prevalidate page from the Shopping Cart.
The India portal has an additional field called Segment. Choose the appropriate customer segment: Regular or GHS/SAM (if the customer is a Government Hospital Sector or Strategic Account Management customer). The End User drop-down options will change according to your selection.
Enter the End User (if applicable). It is a mandatory field for Korea. It is available but optional for India, China and Thailand.
This field does not apply to Hong Kong, Taiwan, Singapore, Australia and New Zealand. This field appears on the Shopping Cart page for all other applicable countries except India.
Review and confirm if the Shipping and Billing address is correct. You may update the address if required from the link displayed. The addresses are displayed by default, and you can collapse or expand this tab by clicking on the + or - next to Ship To.
Click the Validate button to validate your order.
The Validate step determines product availability and pricing information for the products added to the cart, before the order is placed.
Depending on your country, a message box for order processing cutoff times may be displayed. Orders placed after the cutoff time will be processed by J&J on the next working day.
Where it appears, the Cut off times window can be hidden in the future by selecting the tick box in the pop-up. Even if the box is hidden, the cutoff times will still apply.
Click the Checkout button to display the Checkout – Shipping page.
On the Checkout – Shipping page, amend the Requested Delivery Date as required (this is the date when you require the products to be delivered). This is an optional field.
The ability to change the Requested Delivery Date is country-specific.
Enter Shipping Instructions (if any).
Review the Order Priority, Status and Estimated Ship Date for each line item.
If the Status displayed is Open, that means that you have been placed on a credit block. Please contact your Customer Service Representative for more information if you think this is an error.
If you need to expedite the priority for the order to be urgent, you will need to contact your Johnson & Johnson Customer Service Representative.
Click the Continue to Payment button to display the Checkout – Payment page.
On the Checkout – Payment page, enter the Purchase Order number for payment. You may also enter invoice remarks (optional).
Currently, only the option to Pay with Purchase Order has been enabled. This option will be selected by default.
Click the Continue to Review button to display the Checkout – Order Review page.
Thai customers have the option to upload a Purchase Order at the payment page. Customers may choose to upload a PDF/ Excel/ Word or Image file for J&J Customer Service to reference and review. Customers can view the uploaded document on the Order Review page.
On the Checkout – Order Review page, review your order details for the final time and verify all information is correct. If changes are required, the user has to return to the Shopping Cart again to make the changes.
Click the Place Order button to place your order and display the Order Complete page.
On the Order Complete page, review your placed order.
Review your new Order Number displayed under the Order Number field for your reference.
Referencing your order number for any future order-related question will ensure the quickest and easiest access to this order. The order will be available to view in the Order History page.
Click the Done button to return to the portal Home page.
Use the Price Inquiry feature to obtain pricing and availability information for Medical Device products.
After submitting a Price Inquiry, pricing and availability for your selected products are evaluated and the results
are displayed on the Inquiry: Price & Availability page.
The steps to request a Price Inquiry are:
Add your desired product codes and quantities to your Shopping Cart using your preferred method (refer to
the Add Products to Cart topic for more information).
Click the Price Inquiry button on the portal Home page to access the Price Inquiry page.
If you have requested View Only privileges for your account, you will not be able to see the Place Order section on the Home page.
To add more products to the Price Inquiry, on the Price Inquiry page, enter the Product Number(s) and Quantity desired for each.
Click the Add to Price Inquiry button to add products to the Inquiry.
Adjust the quantity if desired and select Update.
Click the Get Price button to display the Inquiry: Price & Availability page with up-to-date the price and product availability information.
Additional fields may be displayed on this page for some countries. India and China will have a Select Shop field, and India, China, Thailand and Korea will have an End User field.
On the Inquiry: Price & Availability page, you will be able to view the Product Availability and Unit Price.
A Price Inquiry is valid for only the current date that it is executed on and is subject to change at the time of sale based on applicable pricing programs and/or promotions.
If you want to convert your Price Inquiry into a new order, select the Add All to Cart button
to add all items from this Price Inquiry to your Shopping Cart. A user can only take this action if they have access to place orders.
You may also Save Price Inquiry as Template to create orders from.
Click the Done button to return to the portal Home page.